Booking Like a Pro: Navigating the Montmarsis Online Guest Portal

Planning a Lot–Dordogne escape should feel effortless. With the Montmarsis Online Guest Portal, you can skip inbox back-and-forth and keep every detail of your holiday at your fingertips. Log in with your email and booking number to quickly review or adjust reservation details, stay ahead of key deadlines, and make the most of five-star comforts at Village de Montmarsis.

In this guide, you'll learn exactly how to access the portal, which essentials to check, how to handle add-ons and payments, and smart tips that save time and stress.

What is the Montmarsis Online Guest Portal?

The Montmarsis Online Guest Portal is your secure space to view your reservation and make adjustments with your email and booking number. It centralizes the most important parts of managing your stay—so you can confirm details, request changes, and stay organized from the moment you book to the day you check out.

• For guests: Use the portal marked “My reservation” on the website to access your booking.
• For property owners: A separate Owner Area is available via the site’s dedicated Owner portal.

How to log in (step-by-step)

1. Go to montmarsis.com and select My reservation.
2. Enter the email used for your booking and your reservation number.
3. Open your booking overview to review dates, accommodation, and included services.
4. Use the portal to review or adjust reservation details. For changes that require confirmation (e.g., add-ons or special requests), contact the team using your booking number.
5. Need help? Reach reception by email, phone, SMS, or WhatsApp:
   • info@montmarsis.com
   • +33 6 79 62 02 95 (voice, SMS, WhatsApp)

Tip: Keep your booking number handy whenever you reach out. It speeds up assistance and keeps your records aligned.

Manage essentials from one place

Pricing, taxes, and who’s included

• All prices include sales tax (TVA); municipal taxes and optional costs are listed separately.
• Tourist tax: €1.15 per adult (18+) per night.
• Base occupancy: 2 persons included; each extra person is €20 per stay.

Add-ons, preferences, and special requests

You can enrich your stay with practical add-ons and preferences. Request these when you book—or add them later by emailing your name and booking number.

• Baby cot: €2.50 per child (0–2 years) per night (request in advance; subject to availability)
• High chair: €2.50 per night (request in advance)
• Towel set: €8 for two
• Tea-towel set: €4
• Barbecue: Reserve for private use at your villa or tent
• Preferential house request: Reserve a specific villa number in advance for €35
• One dog per accommodation on request: €7 per night
• Booking for friends or family? You can request neighbouring houses if available.

To add or modify options after booking, email info@montmarsis.com with your name, booking number, and the items you want to add. The team will confirm availability and update your reservation.

Payments and deadlines you should not miss

• Booking deposit: Pay within 8 days of making your reservation.
• Remaining balance: Invoiced about 6 weeks before arrival.
• Last-minute stays: Payment on arrival is possible only for a last-minute booking (arrival within 7 days of reservation).
• Payment confirmation: You’ll receive an email one day after your payment is recorded.
• Bank transfer: Use the account number on your invoice and include your name + reservation number in the reference.
• Online payment methods: iDEAL and Bancontact are accepted during booking.
• On-site payments: Visa, Mastercard, and Maestro are accepted; cash is not.

Cancellations and peace of mind

• Booking fee: €100 (non-refundable).
• If you cancel:
  • 6 months to 42 days before arrival: 25% of the rental is charged.
  • 42 to 14 days before arrival: 75% charged.
  • Later than 14 days before arrival or no-show: 100% charged.
• Optional cancellation insurance is available and covers specific reasons; you can add this when booking.

Arrival, check-in, and practicalities

• High season changeover: Arrivals and departures on Saturdays and Wednesdays only. Outside high season, you’re free to choose any day.
• Security deposit: €300 refundable; any damages or excessive cleaning are deducted; balance refunded within 14 days after departure.
• Facilities on arrival/departure days: You’re welcome to use all facilities before check-in and after check-out—please register at reception.
• Connectivity: Free Wi‑Fi via a fiber-optic line in every accommodation.
• Parking: Free on-site parking; park beside your accommodation (second car/trailer in the large parking near reception).
• EV charging: Charging station available.

At-a-glance: key fees and milestones

Quick answers (perfect for fast lookups)

• How do I access the Montmarsis Online Guest Portal?
  Use the My reservation link on the website and log in with your email and booking number.

• Can I change my arrival/departure day?
  In high season, arrivals and departures are on Saturdays and Wednesdays. Outside high season, you can choose any day.

• What happens if I don’t pay the deposit on time?
  Your reservation may be cancelled if the deposit isn’t received; any cancellation is confirmed by email.

• Do I need to pay a security deposit?
  Yes—€300 on arrival, refunded within 14 days after departure (minus any deductions for damage or excessive cleaning).

• Can I use facilities before check-in and after check-out?
  Yes. Please register at reception when you arrive.

Pro tips to use the Montmarsis Online Guest Portal like a pro

1. Set reminders for key dates: 8 days after booking (deposit) and ~6 weeks before arrival (balance). Look for the payment confirmation email the day after your payment is recorded.
2. Bundle your add-ons early: Baby cot, high chair, towels, and barbecue requests are popular—email your list with your booking number to lock them in.
3. Choose the best changeover for your plans: In high season, arriving on Saturday puts you right in time for Gourdon’s Saturday morning market; in summer there’s also a Thursday farmers’ market.
4. Travelling with more than two guests? Remember the €20 per-stay supplement per extra person and ensure your party size is accurate in your booking.
5. Driving electric? Note the EV charging station on site and free parking by your accommodation (second car/trailer by reception).
6. Arriving by train? Gourdon station is about 2.3 km away (roughly a 28-minute walk).
7. Prep light and smart: Free fiber Wi‑Fi keeps you connected; nearby supermarkets (Casino, Lidl, Aldi, Intermarché, Carrefour) are just a 4–6 minute drive for easy provisioning.
8. Travelling as a group? Ask for neighbouring houses or consult about group bookings (note: bookings of more than five rooms may have different conditions and charges).
9. Stay informed and inspired: Subscribe to the newsletter for offers, read the on-site blog for local tips, and follow Instagram @villagedemontmarsis_gourdon and Facebook (Village de Montmarsis) for the latest.
10. Need a specific villa number? Use the €35 preferential booking option to request it in advance.

Conclusion

When you use the Montmarsis Online Guest Portal, you take control of your holiday: confirm essentials, manage add-ons, and stay on top of payments—without friction. Have your email and booking number ready, and you’re moments away from a smooth, five-star stay in Gourdon.

Ready to manage your booking now? Open My reservation on montmarsis.com. For personalised assistance or special requests, contact info@montmarsis.com or message/call +33 6 79 62 02 95 (SMS and WhatsApp supported).

Prefer to plan more first? Visit the Contact & Access page, browse the blog for local ideas, and follow us on Instagram and Facebook for inspiration.