Understanding Your Booking & Cancellation Options at Montmarsis

Planning a stress-free holiday starts with clarity. This guide explains booking and cancellation at Montmarsis in plain language—what you pay, when you pay, how cancellations work, and the practical steps to secure your stay with confidence.

You’ll learn how to book online or by email, deposit timelines, the security deposit on arrival, what happens if you need to change or cancel, and smart tips that families find helpful.

How Booking Works at Montmarsis

Where and how to book

• You can book via the website, by email, or by post.
• After you register your stay, you’ll receive a booking confirmation and invoice by email.

For questions or tailored requests (e.g., multiple homes, adjacent accommodations), contact: info@montmarsis.com.

Booking fee and confirmation

• A €100 booking fee applies and is included in the rental price.
• For online reservations, your booking is considered final once you’ve received the email confirmation. You must still complete the down payment within the stated timeframe.
• In all cases, your reservation is fully secured once the deposit is received.

Deposit (down payment) timelines and amounts

• The down payment is 25% of the rental amount.
• Standard timeline: within 5 working days of receiving your booking confirmation and invoice.
• For online reservations: pay within 8 days of the booking date (as stated on your invoice/confirmation).

Payments are made by bank transfer to the account number shown on your invoice. For foreign transfers, use the IBAN and BIC fields provided by your bank’s “foreign payment” option.

Paying the balance

• The remainder of the amount due is charged approximately 6 weeks before arrival.
• For late bookings, Montmarsis may require payment by bank/credit card or cash and can request security for payment before or after the agreement is concluded.
• Payment on arrival is only possible if you booked last minute (arrival within 7 days after reservation).

Your Security Deposit on Arrival

Amount and method

• Montmarsis may request a €300 security deposit for the duration of your stay.
• The front desk can collect this via credit card pre-authorization or cash upon arrival.

What it covers and refunds

• The deposit may be used for damage, loss of items, or excessive pollution (in the reasonable opinion of the manager).
• If the property is left according to guidelines, the deposit is released/refunded within two weeks. Otherwise, the relevant costs may be deducted and the balance refunded within 14 days.

Tenants are legally liable for damage caused by themselves, co‑tenants, or pets and must report any damage immediately to reception.

Changes, Cancellations, and Insurance

Changing your booking

• You can request changes (for example, adding towels, a high chair, baby bed, or a Weber BBQ) even after booking—email info@montmarsis.com with your name, booking number, items, and quantities.
• Montmarsis will implement changes where possible. Change fees may apply after the booking confirmation is sent.

Cancellation policy

If you cancel for reasons not covered by cancellation insurance, the following cancellation costs per traveler apply:

• Booking fee: €100
• From 6 months to 42 days before arrival: 25%
• From 42 to 14 days before arrival: 75%
• Afterwards or no‑show: 100%

Force majeure and alternatives

• In case of force majeure or unforeseen circumstances (e.g., flooding, forest fire, earthquake) that make a property unsuitable for rental, Montmarsis may cancel the reservation on behalf of the accommodation provider.
• Montmarsis will inform you promptly by phone or in writing and will try to offer equivalent accommodation under the same conditions (based on category, facilities, and the original agreement).
• If no suitable alternative can be offered, or you do not agree with the alternative, all or part of the travel sum already paid will be refunded—without any compensation.

Cancellation insurance

• You can take out cancellation insurance yourself (not via Montmarsis). For a valid reason, such insurance reimburses 100% of the travel price regardless of the time of cancellation (also in certain circumstances during the holiday).

Arrival, Departure, and Using the Facilities

Arrival and departure days

• In high season, arrival/departure days are typically Wednesday or Saturday.
• Outside peak season, arrival and departure are flexible.

Check-in and key collection

• Collect keys at reception on the agreed day of arrival between 4:00 PM and 6:00 PM.
• Arriving outside these times? Inform reception in advance.

Facility access on travel days

• You may use the park facilities on your arrival and departure days—please register at reception upon arrival.

Leaving the accommodation

• Final cleaning is mandatory. Crockery must be washed and put back (a dishwasher is available in every accommodation). Beds must not be used without sheets.
• Reception may perform a final inspection and charge additional cleaning costs if the property was not used correctly.
• Unless stated otherwise, vacate the property by the time stated in your rental agreement. Departures after 10:00 AM may incur an additional day’s rental.

Families and Extras to Plan Ahead

Linens and towels

• Bed linen is mandatory. You can change bed linen during your stay for a small fee.
• Towel packages are available to order during booking or at check‑in.
• Kitchen linen is included in the rental price.

Babies and children

• High chairs and baby cots can be rented (see prices during booking and in the accommodation description).
• Children up to 2 years old are accepted as an extra person and can sleep in a cot for €2.50 per day.
• During the summer season, Montmarsis offers entertainment and activities for young guests.

Pets

• Several houses welcome dogs. Please indicate you’re bringing a pet when booking.
• Dogs must be on a leash in the park. Special house rules apply (provided on arrival).
• An additional charge applies for pets and is shown during booking.

Barbecue

• Barbecues are allowed at Village de Montmarsis.
• You can reserve a Weber BBQ during booking—it will be ready at your accommodation.

Parking

• Parking spaces are within walking distance of your accommodation.
• You may unload at the accommodation; a second car or trailer can be parked in the large lot at reception.

Reserving adjacent homes or a specific house

• You can request accommodations next to each other (subject to availability). Email info@montmarsis.com.
• You may indicate a preference for a specific bungalow or villa; Montmarsis will do its best to honor it but cannot guarantee the outcome in advance.
• A preferential reservation for a house is available for €35.

On-site payments and extras

• You can pay with a debit card, credit card, and for extras also with cash.
• A bread service runs daily in the summer season; out of season, bakeries in Gourdon are a short drive away.
• Wi‑Fi (optical fiber) is available in all accommodations.

Accommodation-specific information (examples)

On the accommodation pages for Maison Comfort and Maison Deluxe, you’ll see details such as:

• In the tariffs, 2 persons are included; extra persons €20 per stay per person.
• Cleaning included and made beds included.
• Tourist tax €1.15 per night per adult (+18 years).
• 1 dog is welcome (€10.00 per night supplement).
• Arrival/Departure: Wednesday or Saturday in high season; flexible otherwise.
• Additional services available (e.g., towels, Weber BBQ, baby chair/baby bed).

Explore accommodation options like Maison 5* Optima (4/5 people, air‑conditioned), Maison 5* Ultima (6 people, air‑conditioned), Tent 5* Safari Glamping (5/6 people), Maison Comfort (4/5 people), and Maison Deluxe (4/5/6 people) to find the right fit for your group.

Quick Answers: Booking and Cancellation at a Glance

• What is the down payment? 25% of the rental amount.
• When is the down payment due? Within 5 working days of confirmation/invoice; for online bookings, within 8 days (see your invoice).
• How much is the security deposit? €300, collected by credit card pre‑authorization or cash upon arrival.
• When do I get my security deposit back? Within two weeks if guidelines are met; otherwise, costs may be deducted and the balance refunded within 14 days.
• What are the cancellation fees? €100 booking fee plus: 25% (6 months–42 days), 75% (42–14 days), 100% (after 14 days or no‑show).
• Can I change my booking? Yes—email info@montmarsis.com. Change fees may apply after confirmation.
• Do you offer cancellation insurance? Not via Montmarsis; you may take it out yourself. For valid reasons, it reimburses 100% regardless of timing (including certain in‑trip cases).
• Can I use facilities on arrival/departure days? Yes, please register at reception on arrival.

Practical Next Steps

• Review the FAQ for common questions on payments, pets, linens, and facilities.
• Discover what’s on site: the Swimming pool (with paddling pool) and The Brasserie for easy family dining.
• Plan your outings with Discover the Dordogne and Lot for cultural, culinary, and sports activities.
• Check the accommodation pages to confirm inclusions and any additional costs for your chosen home or tent.

Conclusion

Booking and cancellation at Montmarsis are straightforward when you know the steps: reserve online or by email, pay the 25% down payment on time, plan for the €300 security deposit on arrival, and understand how changes and cancellations are handled. With this clarity, you can focus on the good part—choosing your accommodation, planning family‑friendly activities, and looking forward to a calm, comfortable stay.

Ready to reserve your dates? Check prices and availability on the accommodation pages or contact us at info@montmarsis.com or +33 6 79620295. We’re here to help you book with confidence.