Frequently Asked Questions

Village de Montmarsis is a holiday village set in a wooded park on a hill near Gourdon in the Lot, right next to the Dordogne region of France.

The address is 415 Chemin du Mont Marsis, 46300 Gourdon, France, about 28 minutes (≈ 2.3 km) on foot from Gourdon train station.

You can email info@montmarsis.com or call +33 6 79 62 02 95.

Options include 5-star Ultima houses for up to 6 guests, 5-star Optima houses for 4–5 guests, Deluxe houses for 4–6 guests, Confort houses for 4–5 guests, and 5-star Safari Glamping tents for 5–6 guests.

Yes, the 5-star Ultima and 5-star Optima houses feature air-conditioning.

Yes, the site lists PMR houses designed for reduced-mobility access.

Check-in is from 15:00 to 21:00, and check-out is between 07:00 and 11:00.

Yes, the on-site brasserie ‘Cuisine Pure’ serves international dishes and offers halal, kosher, vegetarian, vegan, gluten-free, and dairy-free options.

Guests have access to an outdoor pool, children’s pool, tennis court, bar, billiards, petanque area, library, playgrounds, picnic areas, and free Wi-Fi.

Yes, the resort features an ‘Espace aquatique’ with swimming pools for adults and children.

A daily bread-deposit service is available.

Yes, a charging station is listed among the facilities.

Yes, free Wi-Fi is provided throughout the property.

The staff is multilingual (polyglotte), supporting several languages for guest convenience.

One dog per accommodation is welcome on request for EUR 7 per night.

Yes, towel sets cost EUR 8 for two, tea-towel sets cost EUR 4, or you may bring your own.

Baby cots cost EUR 2.50 per child per night, and high chairs are EUR 2.50 per night, both subject to availability.

Visa, Mastercard, and Maestro are accepted; cash payments are not.

No, there is no minimum age requirement for check-in.

Yes, but reservations of more than five rooms may be subject to different conditions and extra charges.

Private parking is provided, and there is dedicated coach parking as well.

Gourdon railway station is approximately 2.3 km away, about a 28-minute walk.

Facilities include tennis, table tennis, billiards, a pétanque court, cycling paths with bikes available, and extensive gardens for walking.

Yes, an information service for tourist activities in the Lot and Dordogne regions is available at reception.

End-of-stay cleaning can be arranged as a paid service.

Guests benefit from 5-star services, diverse fully equipped villas and glamping tents in a quiet wooded park, and an ideal location between the historic Lot and Dordogne tourist areas.

Shelters for bikes and VTT are provided, and guests can borrow bicycles on site.

Children of all ages are welcome, and the resort includes dedicated children’s play areas and pools.

The knowledge base specifies free Wi-Fi but does not state specific speeds or limits.

The resort scores 9.1/10 on its official site and 8.6/10 on recent Booking.com reviews.

You can reserve directly through the “RÉSERVEZ” option on montmarsis.com, or contact the resort by phone or email for assistance.

Cancellation and pre-payment terms vary by accommodation type; exact conditions are shown during the booking process.

Yes, every villa and Safari Glamping tent is self-catering and includes a fully equipped kitchen or kitchenette with appliances such as a refrigerator, cooktop, and dishwasher.

Each villa features a spacious, partly covered private terrace that provides outdoor seating, scenic views, and privacy.

All villas are equipped with a private washing machine, and collective laundry facilities are also listed among the on-site amenities.

Yes, the resort includes a bar in addition to the ‘Cuisine Pure’ brasserie.

Yes, the services list includes 'service en chambre' and 'plats cuisinés', allowing guests to have prepared meals delivered to their accommodation.

Yes. The official website includes a section called “Acheter votre maison de vacances,” showing that some Montmarsis villas are offered for sale. Interested buyers should contact the resort directly by phone or email for details.

Brive Dordogne Valley Airport is about 26 miles (≈ 42 km) away, and Bergerac Dordogne Périgord Airport is roughly 54 miles (≈ 87 km) from the resort.

Yes, the facilities list includes a dedicated games room (salle de jeux) where guests can enjoy indoor activities.

Yes, the property’s private parking area includes spaces designated for coaches and tour buses.

Yes, beyond the adapted PMR houses, the resort lists general ‘installations pour handicapés,’ indicating that shared areas and facilities are accessible to guests with reduced mobility.

Yes. Bicycles are available directly on site, so guests can borrow or rent them to explore the surrounding cycling paths.

Yes, fishing is specifically listed among the recreational activities offered to guests.

Yes, every villa and Safari Glamping tent includes its own private bathroom with a shower, toilet, and washbasin.

Yes, the aquatic area features a dedicated children’s pool alongside the main outdoor swimming pool.

Yes, the park includes designated picnic areas where guests can enjoy outdoor meals.

Yes, heating is listed among the comfort features provided in all villas and Safari Glamping tents.

Yes, every villa and tent includes a color television with satellite channels; the equipment list also mentions Canal+ and a DVD player.

Yes, communal barbecue facilities are provided on site for guests to use.

Yes, the facilities list includes a dedicated library where guests can borrow books.

Yes. The published opening period runs from 1 January to 31 December, so the resort operates year-round.

The official capacity listing specifies accommodation for up to 77 guests in total.

Yes, a dishwasher is part of the standard kitchen equipment in every villa and Safari Glamping tent.

Yes. Hair dryers are included among the comfort amenities available in each unit.

Yes. The resort lists its guest rooms as non-smoking, so smoking is not permitted inside the villas or Safari Glamping tents.

Yes. A coffee maker is part of the standard kitchen equipment provided in every villa and Safari Glamping tent.

Yes. Darts is among the recreational games available to guests, alongside table tennis, tennis, and other activities.

No. The main outdoor pool is seasonal and operates only during the warmer months, not throughout the entire year.

Yes, the facilities list specifically mentions a sandpit (bac à sable) where children can play.

Yes, a shared television lounge (salon de télévision) is included among the on-site amenities for guests.

Yes. The services list includes "Accueil nuit," indicating that a night reception service is available for guests arriving outside regular hours; please notify the resort in advance.

Yes. The comfort equipment list specifically mentions "Balcon," showing that certain units offer a balcony in addition to their private terrace space.

No. Air-conditioning is only specified for the 5-star Ultima and Optima houses; the Safari Glamping tents are not listed as air-conditioned.

Yes. The comfort equipment list includes a DVD player in every villa and Safari Glamping tent.

No. The house-rules section states that there are no extra beds available at this property.

Yes, each 5-star Safari Glamping tent features a mosquito net over the double bed in the main bedroom.

Yes, the equipment description for the luxury Safari Glamping tents specifies a private washing machine inside every tent.

Yes. The facilities list specifically includes a swing (balançoire) among the play equipment for children.

Yes. A dedicated “dépôt de glace” service is listed, allowing guests to purchase or collect ice directly at the resort.

Yes, the facilities list includes a dedicated "salle d’animation" (entertainment hall) that can be used for group activities or events.

The equipment list for Village de Montmarsis specifies "Plain-Pied," indicating that the villas are designed on a single ground-floor level without interior stairs.

Yes. A bed-linen rental service (location de draps) is available; simply request it when booking or at reception. The knowledge base does not specify the rental price.

Yes. The accommodation descriptions show that several Standard Villas and the 5-star Safari Glamping tents include a dedicated bunk bed in one of the bedrooms, providing a child-friendly sleeping arrangement.

The published tariff list shows nightly prices beginning at €85, with exact rates varying by accommodation type and season.

Yes. The facilities list confirms a fully equipped outdoor playground that includes a swing, sandpit, and additional play structures for kids.

The knowledge base only mentions a paid end-of-stay cleaning service; it does not indicate that daily housekeeping is provided.

Yes. Hiking is specifically listed among the recreational activities offered to guests, so you can enjoy walks in the surrounding area during your stay.

Yes. The accommodation description specifies “cottages luxueux indépendants,” indicating that each villa is a standalone, detached unit located on its own plot within the park.

The property description indicates that Sarlat-la-Canéda Train Station is about 14 miles (approximately 23 km) from the resort.

The listing notes that Merveilles Cave is roughly 19 miles (around 30 km) away from Village de Montmarsis.

Yes. The facilities list includes a "base de loisirs," confirming an on-site leisure area for additional recreational activities.

The “Bon plan” section notes that the Occitanie Rail Tour Pass offers preferential fares for travelling throughout the region on liO trains. Gourdon station—about a 28-minute (≈ 2.3 km) walk from Village de Montmarsis—is on the liO network, so guests can use the pass both to reach the resort and to explore nearby destinations.

Yes. The property description states that each accommodation provides garden views.

Yes. The property description states that the family-friendly restaurant includes outdoor dining areas with scenic garden views.

Yes. The equipment list specifies ‘salon de jardin’ (garden furniture) on each terrace, so every accommodation provides outdoor seating for guests.

Yes. The property description lists a tea/coffee maker in all rooms, so every villa and Safari Glamping tent is equipped for preparing hot drinks.

Yes. The comfort equipment list specifically mentions a "Sèche serviettes," indicating that every accommodation’s bathroom is fitted with a heated towel rail/towel dryer.

Yes. The facilities list includes "ligstoelen" (sun loungers), so guests can relax on poolside loungers next to the outdoor swimming pool.

Yes. The equipment list includes "Accès Internet privatif réseau," indicating that a wired network connection is available in addition to the free Wi-Fi.

Bed-linen rental and end-of-stay cleaning are included in the rental price. Guests incur no additional fees for these services.

Yes. Chèques Vacances are listed among the accepted payment methods for settling bills on site.

Yes. The accepted means of payment include bank transfers (virements) in addition to major credit cards and other options.

Every villa and Safari Glamping tent is equipped with a color TV that receives satellite channels, and the equipment list specifically notes the availability of Canal+.

No. The accepted payment methods listed are Visa, Mastercard, Maestro, bank transfers, and Chèques Vacances; American Express is not included.

No. The pet policy specifies that only one dog per accommodation is permitted, on request, for EUR 7 per night.

Yes. The Dutch facilities description states that guests arriving by car can use the on-site parking free of charge (gratis parkeergelegenheid).

Yes. The resort description notes that the swim complex (zwemcomplex) includes both indoor and outdoor pools as well as dedicated children's pools.

Yes. Horse riding (paardrijden) is listed among the outdoor sports activities available to guests.

Yes. Canoeing (kanovaren) is mentioned as one of the outdoor activities offered in the surrounding area.

The crib policy specifies that the number of baby cots permitted varies by accommodation type; all cots are subject to availability and must be requested in advance.

The house-rules section states that cribs are available upon request for children aged 0–2 years.

Yes. The accessibility notes list a "toilet with grab rails," confirming that the adapted units have grab-rail support in the bathroom.

The accommodation description states that La Forêt des Singes is about 32 km (approximately 20 miles) from the resort.

Yes. A barbecue can be requested when you book, and you may still add it later by emailing your name and booking number to info@montmarsis.com; the team will arrange it for you subject to availability.

Yes. The resort’s dedicated entertainment hall (salle d’animation) also serves as a meeting/function room that can be reserved for group events; contact reception for availability, setup options and pricing.

Yes. You can request changes or add items after booking by emailing info@montmarsis.com with your name, booking number and the options you wish to add; the staff will confirm availability and update your reservation.

Yes. A trampoline is installed in the park’s outdoor recreation area for children’s play and exercise.

Yes. The leisure area includes a volleyball net that guests are welcome to use for informal games.

Yes. Every Wednesday the resort hosts its popular moonlight-swimming evening, complete with a campfire and marshmallows for guests of all ages.

Yes. The private tennis court at Village de Montmarsis can be used freely by all guests at any time during their stay.

Yes. In addition to email, phone and SMS, the resort invites guests to reach out via WhatsApp on the main contact number (+33 6 79 62 02 95) for quick assistance.

Yes. The brasserie “Cuisine Pure” specifically offers vegetarian, vegan, gluten-free, halal, kosher, and dairy-free menu options to cater for diverse dietary needs.

Yes. Guest reviews and the resort’s dining description confirm that a generous breakfast is served at the on-site brasserie, which you can enjoy indoors or on the terrace.

Yes. The villa equipment list notes "Oven (not all houses)", so certain houses provide an oven; please check availability when booking.

Yes. The equipment descriptions for both villas and Safari tents specify international satellite channels that include a Dutch channel package.

The published tourist tax is €1.15 per adult (18+) per night.

Yes. The tariff information states that two persons are included; each extra person is charged €20 per stay.

Yes. You can follow the resort on Instagram at @villagedemontmarsis_gourdon for inspiration, atmosphere shots, and the latest news.

Yes. The resort maintains an online blog that is regularly updated with articles about regional festivals, family activities, and sightseeing ideas; you can access it from the 'News' or 'Blog' section of montmarsis.com.

Yes. Property owners can log in via the dedicated Owner Area on montmarsis.com to access their customer portal and manage information related to their house.

Yes. The practical information for parents states that each gîte has parking directly at the accommodation, so you can unload luggage right next to your villa or Safari tent.

Yes. The amenities list notes collective laundry facilities on site, which guests may use if they prefer a shared laundry room.

According to the general terms, the booking fee of €100 is non-refundable. If you cancel 6 months to 42 days before arrival, 25 % of the rental is charged; from 42 to 14 days before arrival, 75 % is charged; cancellations later than 14 days before arrival or no-shows incur a 100 % charge.

Yes. The general terms reference a specific cancellation insurance that covers certain reasons for trip cancellation; guests can take out this insurance when booking.

In high season you can arrive and depart on Saturdays and Wednesdays only. Outside the high season, you are free to choose any arrival or departure day.

Yes. Made-up beds are included in the accommodation service, so you will find all beds ready on arrival.

Yes. During the summer holidays the park runs small-scale, friendly kids’ activities such as crafts and sports sessions, giving children opportunities to play together while parents relax.

Yes. You may request a specific house for a €35 preferential booking fee; simply mention this preference when making or modifying your reservation.

Yes. A refundable security deposit of €300 must be paid or secured upon arrival. Any damage, loss of items, or excessive cleaning costs will be deducted, and the remaining balance is refunded within 14 days after departure.

Yes. The resort invites guests to subscribe to its newsletter via the montmarsis.com website to receive holiday inspiration, local tips, and exclusive offers.

The park is deliberately small-scale, featuring around 60 detached villas (gîtes) plus 5 Safari Glamping tents, giving roughly 65 units overall.

Yes. Casino, Lidl, Aldi, Intermarché, Carrefour and several other shops are only a 4- to 6-minute drive from the resort.

Instalment or deferred payment is normally not possible. If you have special circumstances, please contact the resort to discuss options.

Yes. Lac « Écoute s’il pleut » is about 500 m from the park and offers a lakeside swimming area with children’s games during the summer.

Yes. Village de Montmarsis hosts a convivial weekly barbecue, giving guests a chance to socialise and share tips about local activities.

Yes. The indoor playground in the games room includes a table football unit that guests can use freely during their stay.

Yes. The resort’s large pétanque (jeu de boules) court is equipped with lighting, so you can continue playing after dark.

The historic centre of Gourdon is about a 15-minute walk (roughly 1.2 km) or a five-minute drive from the resort, so guests can easily visit its shops, cafés and viewpoints.

Yes. In high season the brasserie opens on several evenings each week for special themes including oven-fresh pizza nights, tapas evenings, table d’hôtes dinners, extensive buffets and a convivial barbecue.

Yes. The park’s outdoor recreation zone includes a grass football field that children and adults may use freely for informal matches at any time.

In the event of force majeure (e.g., flooding, forest fire) that renders your booked house unfit for rental, Village de Montmarsis / Maison Vacances France will immediately inform you and try to offer equivalent alternative accommodation under the same conditions. If no suitable alternative is available or you decline it, all amounts already paid for the stay will be refunded.

Yes. You can follow the resort on Facebook at "Village de Montmarsis" for photos, news and special offers.

Yes. You are welcome to enjoy all Village de Montmarsis facilities before check-in and after check-out; please register at reception when you arrive.

A second car or trailer should be left in the large parking area next to reception; only one vehicle may be parked directly beside the accommodation itself.

Yes. You may request an option by telephone or e-mail; the reception decides its duration based on current availability.

Yes. You can reserve neighbouring houses if they are free; please contact info@montmarsis.com to arrange this.

Yes. Gourdon itself has a hospital, only a few minutes’ drive from the holiday park.

Grotte de Cougnac is less than five minutes from the resort by car. The cave features impressive stalactites and prehistoric paintings and is described in the resort’s blog as a manageable, family-friendly visit.

Family-friendly canoe routes on the Dordogne River start from Cénac-et-Saint-Julien and Vitrac. These stretches have a calm current, castle views, and picnic stops, and are generally suitable for children aged six and older.

Yes. The Réserve Zoologique de Calviac is about 20 minutes away and lets visitors stroll through a hillside forest among lemurs, wallabies and other often-endangered species in a calm, child-friendly setting.

Yes. The general terms state that Maison Vacances France and/or Village de Montmarsis reserve the right to charge fees if changes need to be made to a booking after the confirmation has been sent.

Yes. The website provides access to a dedicated Village de Montmarsis customer portal where guests can log in with their email and booking number to review or adjust reservation details.

Gourdon’s primary market is held every Saturday morning from about 08:00 to 12:00 in the historic town centre. In summer, an additional farmers’ market takes place on Thursday mornings.

The legal notice states that SCI Montmarsis may register the URL you used to reach the site, the name of your internet-service provider, and your IP address. Additional personal details are collected only when you knowingly provide them via online forms.

Under French Law 78-17 and related regulations, you may send a signed written request to SCI Montmarsis together with a signed copy of proof of identity and the address to which a reply should be sent. This allows you to exercise your rights of access, rectification, or objection to the use of your data.

Yes. The cookie policy explains that functional cookies are placed automatically, while statistics and marketing cookies are used only with your permission. You can manage or withdraw consent at any time and remove existing cookies through your browser settings.

Under the booking terms, Maison Vacances France or Village de Montmarsis may cancel your reservation if the deposit is not received. Any such cancellation is confirmed to you by email.

No. The legal notice states that SCI Montmarsis will not publish, exchange, transfer, assign, or sell your personal information to any third party, except in the event the company itself is sold.

Yes. The pricing terms state that all published prices already include sales tax (TVA); only municipal taxes and optional costs such as cancellation fees are listed separately.

Yes. The booking page displays the iDEAL and Bancontact logos, indicating that these online payment methods are accepted for reservation payments.

Yes. The contact information confirms that you can reach the team by SMS on the main phone number +33 6 79 62 02 95.

Yes. The Services section confirms that every accommodation is served by a secure Wi-Fi network delivered via an optical-fiber line, ensuring a stable and modern internet connection.